Item is unused, undamaged and in original condition
Returns & Refunds
We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Eligible for Return
We accept returns on eligible items within 15 Days of delivery.
All original packaging, accessories and documentation included
Proof of purchase, invoice or order number required
Returns are subject to our return policy terms and conditions
How Returns Work
Request a Return
Contact our support team via email or WhatsApp to initiate your return.
Return Approval
We'll review your request and send return instructions.
Send It Back
Pack the item securely and ship it back using the approved return method.
Inspection
Once received, we'll inspect the item to confirm return conditions.
Refund Processed
Your refund will be processed within 4-5 business days.
Refund Methods
Original Payment Method
Refunds will be issued to the original payment method used during purchase.
Processing Time
Please allow 4-5 business days for the refund to reflect in your account.
Partial Refunds
Shipping charges may be non-refundable unless the return is due to our error.
Items Not Eligible for Return
Opened personal care products
Digital products and software
Open box clearance items
Misuse or accidental damage
Missing packaging and accessories
If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
Free Shipping on Orders Over AED 299
1 Year Warranty on All Products
Easy 15-Day Returns
24/7 Support
We're here to help
NEOVIX
Safe. Secure. Reliable. That's the NEOVIX promise.